Installer Training

Recommended Learning Tracks

Suggested pathway for new and existing installer teams. Times are approximate and depend on prior product familiarity.

• Beginner Track (approx. 4-6 hours): onboarding, portal setup, core product training, and basic commissioning flow.
• Intermediate Track (approx. 6-9 hours): storage integration, advanced commissioning, troubleshooting, and warranty workflows.
• Advanced Track (approx. 8-12 hours): backup systems, complex design scenarios, escalation-ready diagnostics, and best-practice optimization.

Manufacturer Completion Checklist

Mark each manufacturer as complete to sync progress with your Ops Suite onboarding checklist.

GivEnergy (UK)

Installer onboarding and role-based learning journeys delivered through the GivEnergy training flow.

• Beginner (45-60 mins): company account setup, engineer invite flow, and initial platform orientation.
• Intermediate (90-120 mins): Learning Journey modules in GivAcademy / LearnUpon with commissioning walkthroughs.
• Advanced (60-90 mins): refresher and update modules focused on feature changes and field issue patterns.

SolarEdge (UK)

EDGE Academy pathway including fundamentals, product-specific modules, and live/on-demand events.

• Beginner (60-90 mins): SolarEdge fundamentals and installer portal baseline.
• Intermediate (120-180 mins): Home Hub, battery, and EV charger solution training modules.
• Advanced (120-180 mins): UK event sessions (webinar/on-demand/in-person) for diagnostics and optimization depth.

Fox ESS (UK & Ireland)

Accredited installer framework tied to official training completion and recurring refresher activity.

• Beginner (60-90 mins): core installer training (online or in-person) for initial platform competence.
• Intermediate (120-180 mins): progression through Accredited Installer tiers (Registered, Approved, Premier).
• Advanced (90-120 mins): deep-dive technical sessions on commissioning quality and installation edge-cases.

Enphase (UK)

Structured installer path from setup through certification, commissioning, and support workflows.

• Beginner (60-90 mins): installer setup, Enphase University intro, and core workflow familiarization.
• Intermediate (120-180 mins): IQ Battery certification pathway for storage installs.
• Advanced (120-180 mins): IQ System Controller training for full-home backup and advanced commissioning use-cases.

SMA (UK)

Solar Academy-based training from residential to larger systems, with webinars and practical technical tips.

• Beginner (60-90 mins): Solar Academy core seminars/webinars for installation fundamentals.
• Intermediate (90-120 mins): Tech-Tips resources for faster diagnostics and common fault handling.
• Advanced (120-180 mins): roadshows and specialist sessions for complex system strategy and updates.

Growatt (UK & Ireland)

Localized training track combining regular online sessions and in-person installer sessions.

• Beginner (45-75 mins): on-demand training resources and starter product modules.
• Intermediate (90-120 mins): recurring UK online product sessions for commissioning confidence.
• Advanced (120-180 mins): in-person installer training events for deeper technical handling.

IntelliHeat (Connected Heating)

Internal training pathway for connected electric heating design, installation standards, and platform handover workflows.

• Beginner (45-60 mins): IntelliHeat product range overview and suitability checks for retrofit scenarios.
• Intermediate (90-120 mins): control setup, zoning principles, and commissioning handover best practices.
• Advanced (120-150 mins): diagnostics playbooks, multi-room optimization, and escalation-ready support notes.